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Introduction to Microsoft Dynamics 365 (CRM) (MB-910)

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. You will also learn how Copilot can assist you in executing customer engagement tasks in Dynamics 365. This course includes lectures and hands-on-labs.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

14 courses found

    • Delivery Format: Virtual Learning
    • Date 09 January, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: English

    • Guaranteed  To Run

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 06 February, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 06 March, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 02 April, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Public Classroom
    • Date 05 May, 2026 | 9:00 AM to 4:30 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 05 May, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 12 June, 2026 | 9:30 AM to 5:30 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 10 July, 2026 | 9:00 AM to 4:30 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 07 August, 2026 | 10:30 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Public Classroom
    • Date 04 September, 2026 | 9:00 AM to 4:30 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur750.00

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